Yes, it's funny, but it's not really that far from reality.
The truth is, your tech support team members don't automatically know how to do all the things in all the programs ... but what we do know, is how to find those answers. And the good news is - it's not a secret. We want you to know how to find your best answers, too. There are only 6 of us and there are literally hundreds of you. We don't want you to have to wait for us if you have a problem you can fix yourself and just don't know how. Like good teachers, we want to empower you with the knowledge and skills to be life-long learners when it comes to your tech tools. So, here are just a few tips and tools to help you help yourself!
Google Apps Help Button: Anytime you are logged into your HJUHSD Google Account and using a Google App (Mail, Drive, Calendar, etc.), you will see the Google Apps Help button at the top right corner. Just click on it for immediate, context-based, step-bystep help and lessons.
HJUHSD Tech Help Desk: The HJUHSD Tech Support Center has a variety of FAQs and Help Articles on several subjects and more are added all the time. Browse by topic or use the search bar at the top to find an article related to your issue or question.
Go to the Source: If you are having a software problem, the manufacturer almost certainly has a support center with help articles and FAQs, too. Just do a search for the name of the software and the word "support" to find their help center (eg: "microsoft office support"), where you can look for the answer to your question.
Google It: even if we don't know the answer to a tech problem, the odds are really good that someone out there has been there, done that. Try a Google Search describing the problem you are having. Still not finding answers? Try adding "solved" to the end of your query to get better results.
Of course, if you still need help, we'll still be there as quick as we can. Just let us know. The fastest way to get tech support help for your hardware or software issues is to submit a support ticket at: https://hjuhsd.zendesk.com or via email at firstname.lastname@example.org.